OneDrive for Business sync problems?

24 juni 2015

This happened to me a couple of days ago and some of my co-workers had the same problems:

OneDrive for Business Error "Incompatible Office products are installed on your machine."

onedrive for businessOr when opening an Office Document within the OneDrive for Business local Folder:

"Sorry, we can't perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help."

Side effects include:

  • Syncing of Document Libraries fails, which could lead to lost Documents.
  • Office Upload Center fails

So after some searching I found some threads over on social.technet that helped me solve this problem. As it turns out the problem comes from mixing Click-2-Run (C2R or streaming) Office installations and MSI/EXE based installations. For me, I had Office 2013 installed from the C2R offered on Office 365 and a normal install of Visio 2013.

The solution that worked for me:

  • Uninstall the C2R version of Office from the Control Panel
  • Install an ISO based Office Client
  • Activate the Office Client with Office 365 credentials

Now everything is working fine again. I can sync, work with Word and Outlook and use my Visio again.

(repost from my weblog at:

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